FAQ's

DO YOU DELIVER TO MY COUNTRY?

Yes, we ship WORLDWIDE.

WHAT ARE YOUR SHIPPING TIMES?

For UK orders please allow approximately 5-10 working days for your order to be received from the date of purchase.  For EUROPEAN and WORLDWIDE orders please allow approximately 14-24 working days to receive your order from the purchase date. These dates are dependable on the availability of your product and an email will be sent to keep you updated of the progress. Items are not shipped on UK Bank holidays.

All products are to be signed for at the time of delivery so please ensure that there is someone available to accept your delivery. In the instance of 2 failed attempts, your item will be returned to sender and additional postal charges may occur.

PLEASE NOTE: Once an order has been made, we can not change any details of your order such as; the product purchased, the size of the item, the shipping address, adding or subtracting any items to your order, so please take extra care when submitting your order.

DO I NEED A PAYPAL ACCOUNT TO PURCHASE AN ITEM FROM YOUR STORE?

No, you don’t necessarily need to have a Pay Pal account, however if you do your welcome to use it to purchase goods from our store.

WHAT TYPE OF PAYMENTS DO WE ACCEPT?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account

payments all through PayPal.

HOW SECURE IS MY ONLINE PURCHASE?

Very secure. Our site uses the PayPal system to process all payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL).

WHAT DO I DO IF I CANNOT PURCHASE AN ITEM ON THE WEBSITE?

You can contact us via our contacts page, alternatively you can reach a member of our Trill Team by emailing [email protected] and we will be happy to help.